1. Overview

These Terms of Service (“Terms”) govern your use of HIGHSEASON services and any deliverables provided by HIGHSEASON (“we,” “us,” “our”). By requesting, purchasing, or using our services, you agree to these Terms.

2. Scope of services

We provide creative strategy, branding consulting, visual content development, digital content production, media & creative support, and brand identity/design assets. Service scope is defined by written agreement, proposal, invoice, or documented project brief. Any work outside scope may require a separate quote.

3. Client responsibilities

• You agree to provide accurate information, timely feedback, and access to materials needed for delivery.
• You confirm that materials you supply (logos, photos, fonts, copy, references) are legally usable.
• Delays in feedback or missing inputs may impact timelines and delivery dates.

4. Revisions and approvals

Revisions are included as described in the agreed scope. We use a checkpoint approach: direction approval, then production approval. Revisions that significantly change direction after approval may be treated as new scope.

5. Payment terms

• Payment terms are defined by invoice or proposal.
• Work may require an upfront deposit before production begins.
• Late payments may pause work until balance is resolved.

6. Delivery format

Deliverables are provided in digital formats appropriate for the project (e.g., PNG/JPG, PDF, SVG, source files where specified, and web-ready assets). Source files are provided only if included in the agreed scope.

7. Intellectual property and usage rights

Upon full payment, you receive a license to use final deliverables for your business purposes. Unless otherwise agreed in writing, we retain rights to preliminary concepts, unused drafts, and process materials. We may display work in our portfolio unless you request a written confidentiality arrangement.

8. Third-party assets

Some projects may include third-party assets (fonts, stock imagery, plugins). Licensing is governed by the third-party terms. We can recommend sources, but the client is responsible for licensing costs unless explicitly included.

9. Prohibited and restricted content

We do not produce advertising content for restricted or prohibited niches. We reserve the right to refuse or terminate projects that violate platform rules, applicable law, or ethical boundaries.

10. Confidentiality

We treat client materials as confidential within reasonable limits. If you require specific confidentiality terms, a separate written agreement may be necessary.

11. Warranty disclaimer

Services are provided “as is.” While we aim for high quality and best practices, we do not guarantee specific business results (sales, conversions, rankings) because outcomes depend on factors beyond our control.

12. Limitation of liability

To the maximum extent permitted by law, HIGHSEASON shall not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

13. Termination

Either party may terminate a project in writing. If termination occurs after work begins, you agree to pay for work completed up to the termination date, including non-cancellable expenses.

14. Changes to these Terms

We may update these Terms occasionally. Updates apply to new projects after the effective date unless otherwise stated.

15. Contact details

Address: 43000 W. 9 Mile Rd, Ste 301 PMB 1009, Novi, MI 48375
Phone: +1 586 742 5709
Email: newproject@highseason-creativestudio.com

1. What this policy covers

This Privacy Policy explains how HIGHSEASON collects, uses, and protects personal information when you interact with our website, contact forms, and services.

2. Information we collect

• Contact information (name, email, phone if provided).
• Project information (briefs, references, brand assets you share).
• Communication data (messages and correspondence).
• Basic technical data (approximate device/browser info) for performance/security, if applicable.

3. How we use information

• To respond to inquiries and deliver requested services.
• To plan scope, timelines, and proposals.
• To improve our workflows and service quality.
• To maintain business records and comply with legal obligations.

4. Legal bases (where applicable)

We process information based on one or more of the following: your consent, performance of a contract, legitimate business interests, and compliance with legal obligations.

5. Sharing of information

We do not sell your personal information. We may share limited information with service providers used to operate our business (e.g., email, cloud storage, invoicing) only as necessary to perform services. Providers are expected to protect data appropriately.

6. Data retention

We retain information only as long as needed for service delivery, recordkeeping, and legal compliance. If you request deletion, we will respond within a reasonable timeframe unless retention is required by law or legitimate business needs.

7. Security

We use reasonable administrative and technical safeguards to protect data. However, no online system is 100% secure, so we cannot guarantee absolute security.

8. Your choices

• You can request access, correction, or deletion of your personal information.
• You can ask us to limit processing in certain situations.
• You can opt out of non-essential communications at any time.

9. International data transfers

Because we operate online, information may be processed in different regions depending on tools used. We take steps to work with reputable providers and protect data.

10. Children’s privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy to reflect operational or legal changes. The “effective date” indicates the latest version.

12. Contact details

Address: 43000 W. 9 Mile Rd, Ste 301 PMB 1009, Novi, MI 48375
Phone: +1 586 742 5709
Email: newproject@highseason-creativestudio.com

1. Overview

HIGHSEASON provides custom creative services. Because work is tailored, refunds are handled based on project stage and completed work. This policy explains how refunds and cancellations are managed.

2. Deposits and project start

If your project requires a deposit, it reserves time and initiates planning. Deposits are generally non-refundable once discovery/direction work begins, because time and resources are committed.

3. Cancellation before work begins

If you cancel before any work starts and before scheduling/resources are committed, we may refund payments minus any transaction fees or administrative costs.

4. Cancellation after work begins

If you cancel after work begins, you agree to pay for work completed up to the cancellation date. This can include:

• Discovery sessions, research, or strategy work
• Concept development, drafts, and production time
• Third-party costs that cannot be reversed (licenses, subscriptions, stock assets)

5. Revisions are not refunds

Design is subjective. If deliverables are within the agreed scope and align with approved direction, dissatisfaction alone is not a basis for a full refund. We will attempt reasonable revisions as specified by the scope.

6. Project pauses

If you pause a project for an extended period, timelines may shift. If the pause exceeds a reasonable time, we may need to re-scope or re-quote depending on availability and market changes.

7. Chargebacks

If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to suspend services and contest the chargeback with evidence of work delivered, time logs, or communications.

8. How to request a refund review

Send an email describing your request, project name, invoice reference, and reason. We will review and respond with a clear outcome based on project stage and completed work.

9. Contact details

Address: 43000 W. 9 Mile Rd, Ste 301 PMB 1009, Novi, MI 48375
Phone: +1 586 742 5709
Email: newproject@highseason-creativestudio.com